We respectfully request that you give us a 24-hour advance notice if you need to cancel or reschedule your appointment. This can be done on our Square appointments scheduling system via our website. If a client fails to give a 24-hour notice, the client will be charged 50% of scheduled services for any cancellation/reschedule within 24 hours of their scheduled appointment(s). This fee is non-refundable and cannot be applied to any future service(s).
If a valid card is not left on file when scheduling the appointment the appointment may be cancelled.
If a client "no shows" an appointment that is scheduled, the client will be charged 100% of the service(s) scheduled. Multiple "no shows" can result in the client being terminated from our business.
We allow a 5-minute grace period for any wax appointment and 10-minute grace period for any facial appointment if you are running late. Should you arrive after those grace periods, we cannot guarantee that we will be able to provide your scheduled service. If we cannot accommodate you, the client will be marked as a "no show" and your card on file will be charged accordingly.
In order to service you with the best experience that we can provide, we need the full scheduled time. We ask that you arrive to your appointment on time.
As a courtesy and to help you remember your appointment, Square Appointments sends multiple texts and e-mail reminders several days prior. We ask that you take action when receiving your reminder- please confirm, reschdule or cancel your appointment in a timely manner.
We value your business and ask that you respect our policies.
Policies apply to all clients, new and existing.
This policy stands through any life circumstance. Including any illness.
Thank you for your understanding.
For services rendered, we accept any major credit / debit card. For tipping your service provider we are only accepting Venmo, Cash App, and cash.
Kid Free Policy
Even though we would absolutely love to gush over how cute and adorable your children are, we do ask that you show us in photograph form and not at your appointment.
Retail products can only be exchanged if product packaging is malfunctioning from shipping. Returns are not accepted if packaging is used or opened in any capacity.